16/04/2018- Approved: / MotronicaDirector
Focus on customers
In MHPS ITALIA we have a strong commitment to provide our customers with service and equipment of unrivalledquality, safety and reliability. By applying our unique knowledge, innovative technology and responsive service attitude, we earn the trust of ourcustomers.
Everything we do is aimed at improving our customers’ performance; namely through improved safety and productivity.
Our keyqualityobjectives are:
- We want our customers to know that we offer the best service in the industry
- We want our customers to know that we provide state-of the-art technology
- We want our customers to know that we strive for zero defects and zero accidents
How we can reachourobjectives:
We take quality personally. In our everyday work, each MHPS employee has a responsibility to focus on customer needs and to comply with all applicable requirements.
We develop our products and service offering with a deep understanding of our customers’ application and needs.We pursue continuous improvement of quality throughout the whole delivery chain. Quality audits of our operations, supplier audits are examples of systematic improvementmethodologies.
We set defined targets and use measurable performance indicators that are made visible to all MHPS personnel. For us, key indicators are safety, customer satisfaction, delivery punctuality and product quality.
How do we know we have satisfied customers? Weaskthem! Communication with our customers is vital to ensure focused quality development throughout MHPS.
The management considers the quality policy an integral part of the general strategy of the company which aims to guarantee the economic profitability of the company and therefore its permanence in the market over time.